Re: Shipping delicate test equipment...

You're not worried about giving the shippers any ideas?

----- Original Message -----
From: John Robertson <jrr@flippers.com>
To: Vidpin Amusements <callan@vidpin.com>; <techtoolslist@flippers.com>
Sent: Tuesday, April 23, 2002 10:02 AM
Subject: Re: Shipping delicate test equipment...

>
> How about we take pictures of bad shipping practice results (open the box
> and find....) and we can create a "shipping" page for the archive that all
> can link to that can be sent to sellers of equipment to help avoid these
> fishing floats? Send me an email with a description and picture or two and
> I'll try and set up a nice page on flippers that all can link to that will
> help cover this issue.
>
> Or, conversely, has anyone spotted a good "How-to" page on shipping that
we
> can link to?
>
>
> John :-#)#
>
> At 08:54 AM 23/04/2002 -0500, Vidpin Amusements wrote:
>
> >I purchased a Sencore CR7000 from ebay. It was shipped to me in a big
box
> >with 2 pieces of newspaper, and a fishing float. Needless to say... It
> >arrived with a cracked case, and unoperational...
> >
> >Callan.
> >
> >----- Original Message -----
> >From: "Kurt Mahan" <kmahan@xmission.com>
> >To: <techtoolslist@flippers.com>
> >Sent: Tuesday, April 23, 2002 3:17 AM
> >Subject: Shipping delicate test equipment...
> >
> >
> > >
> > > I had some bad luck with a 3 box shipment (monitor, cpu and parts).
The
> > > monitor had the misfortune of having a fork lift put through the box
> > > pretty much dead center. "ouch". The box the cpu was shipped back in
> > > (a fairly large unit) was in the orignal factory packaging. Well, the
> > > box showed up back at Tektronix with the corners rounded. And when
they
> > > opened the cpu box they poured out the pieces -- due to the really
rough
> > > handling, the power supply (an old linear one) had torn loose and
bounced
> > > around. The third box was just fine. It had the mouse and keyboard
in
> > > it.
> > >
> > > Well, the Tek rep was totally pissed 'cause it was a loaner unit and
> > > he really needed it back. He was pissed, that is, until he found out
> > > that we'd insured the shipment for $25k. He loved us after that.
(this
> > > was back in the late 80s).
> > >
> > > The current damage that I see is small boxes that seem to get run over
> > > by the fedex truck. Customer calls up and says "it's smashed". The
> > > worker dudes are sneaky. They'll usually put all the pieces in a new
> > > box and send it on its way. But they use the old waybill, which
typically
> > > shows up the tire treads just fine. No way to protect items from that
> > > kind of abuse.
> > >
> > > The best advice to give to people is to always SAVE the packaging
until
> > > you've determined if it's broken or not. Also if you see obvious
damage
> > > to the boxes make the delivery dude write a report on it. Otherwise
> > > there is no proof that THEY caused the damage. But it is tough to
> > > get fedex/ups/whoever to pay for a poorly packed box. No matter what
> > > THEY did to it....
> > >
> > > The other thing is to know who fedex/ups believes to be the "SHIPPER".
> > > Obvious you say. Not really. When you ship through a Mailboxes Etc.
> > > or Office Depot then they are the shipper. Until such time as you
need
> > > to find out who it is -- like if you need to start a trace. Then,
well,
> > > good luck in figuring it all out. The amount of crap they make you go
> > > through is impressive. But if you're nice to the ups/fedex folks and
> > > don't go ballistic they will typically try and help you out (at least
> > > that's been my experience)..
> > >
> > > Kurt
> > > kmahan@xmission.com
> > >
> > >
> > > > Comments? Any one else have nasty surprises when they opened a box?
I've
> > > > had the points snapped off of probes, pins mangled on pods etc, so I
am
> > > > careful to describe recommended method of packing to sellers of
> >equipment.
> > > > for example - the Fluke Pods, it is IMPERITIVE that the plugs are
taped
> > > > after locked into the self test socket on the pod. Shipping tape
works
> >very
> > > > well.
> > >
>
>
Received on Tue Apr 23 10:54:52 2002